At Smarttk, your satisfaction and security are our priority. If you're not completely satisfied with your purchase, we're here to help.

✅ Eligibility for Return
You may return your Smarttk lock if:

The item is unused, in its original packaging, and in resellable condition

The return is requested within 7 days of delivery

The product is defective, damaged, or incomplete on arrival

You have proof of purchase (invoice or order confirmation)

❌ Items Not Eligible for Return
Products that show signs of use or physical damage caused by incorrect installation

Products returned after 7 days of delivery

Products with missing accessories, manuals, or packaging

Custom installations or services already provided (e.g., paid installations)

🔧 Installation-Related Returns
If a product is faulty during or after professional installation:

We will inspect it and provide a replacement or repair

Installation fees are non-refundable unless the fault is due to Smarttk equipment

💰 Refund Process
Once we receive and inspect the item, we’ll notify you of the approval or rejection

Approved refunds are processed within 5–7 working days

Refunds are made via the original payment method or store credit

📦 How to Start a Return
Message us on WhatsApp: +27790554552

Provide your order number, issue, and clear photos/videos if needed

We'll guide you through the pickup or return process

🛠️ Free WhatsApp Tech Support
Before returning, try our free support to resolve any setup issues. We’re here to help!

📲 +27790554552

🛠 Need Help?
If you're having trouble installing your lock, contact us first. We may be able to assist without a return.

📧 Email: info@smarttk.co.za
📞 WhatsApp: +27790554552